Check out the service dispatch program
Battery Exchange
Repair Extension Program
Why Voelker Research?
What makes the Voelker Research approach different from the hundreds of other service providers competing for your service? The Voelker difference is easy; we take a unique approach to getting your problem solved quickly and accurately, using proven and effective strategies, and maintain a full staff of Apple certified service technicians.
Unique: Voelker Research "Thinks Different" when it comes to getting your service concern solved. We don't simply diagnose problems by referring to service manuals as many other service providers do, but using years of experience and proven methods we make sure we have a complete isolation of the problem, a known solution to fix it, and make sure it gets completely solved.
Proven: Voelker Research has been serving Macintosh and compatible computers since 1985. With this much experience behind us, we're pleased to announce that Apple rated us number one in service excellence in the entire nation. When you come to Voelker, you know your equipment is in hands you can trust.
Committed: At Voelker Research, we take servicing your equipment seriously. We know that not having your equipment can cause you loss of productivity and earnings, as well as unneeded amounts of grief. Thus, we make every effort to get your equipment back to you in a speedy manner, while ensuring that your problem has been completely solved. That's the Voelker difference.
Current Turn Around Time
Estimated Repair Turn Time |
| Estimated 25-26 for warranty repairs, 30-31 days for standard repairs. |
These numbers represent the estimated time it will take our service technicians
to provide you with a firm diagnosis of the problems found and the estimated
charges to repair your computer. If parts are required for your repair additional
shipping days may also be required. Our Service Department can provide information
regarding the current status of your equipment either via e-mail or phone.
Please have your Service Repair Order (SRO) number available when contacting
our service personnel. This number can be found on the yellow sheet you received
when you dropped off your computer for service. If you like, you can
check the
status of your repair online.
