4 Ways for Support

Tech Support Contracts

We have many levels of support that can suit your computing needs. Please note the following:

  • Airport and internet set-ups are supported on a 24-hour call back basis
  • AOL and CompuServe are very hard to support. It is not our policy to support them, but in rare cases it is possible.
  • proSupport issues are NOT included in the standard support service. Clients must purchase a proSupport contract for these services.
Standard Support:
  • All calls returned within 24 hours
  • All Voelker Research clients always receive free standard support
  • Provides support for basic hardware and software issues
  • Does not provide support for professional software products
Send a request for free technical support

iSupport:
  • All calls returned within one hour
  • First month free (with qualifying purchase)
  • Provides support for basic hardware and software issues

proSupport:
  • All calls returned within one hour
  • Includes all features of iSupport contract
  • Provides support for most professional products (audio, video, database)

Custom Support:
  • Custom contracts designed for your specific needs
  • On-Site service available
  • Call us to develop a support contract that's right for you!

Third Party Support

The Voelker Research staff enjoys the opportunity to work with each of our customers regarding their purchase. However, all products are sold with the necessary instructions and support materials needed to properly operate and/or utilize them. If the materials provided with the equipment or software fail to address your concerns, kindly refer your questions to the manufacturer's customer support department.

Manufacturer Phone # Web Site/E-Mail
3Com (Palm) 888-956-PALM http://www.palm.com/support
Adobe 206-675-6204 http://www.adobe.com/support/emaillist.html
AESP 888-AESP-411 techsupport@aesp.com
AGFA 800-879-2432 http://support.agfa.com
Aladdin Systems 831-761-6200 http://www.aladdinsys.com/support/
Altec Lansing 800-ALTEC-88 csupport@altecmm.com
APC 800-800-4272 http://www.apc.com/support
Apple First 90 Days:
800-500-7078
http://support.apple.com
After 90 Days:
800-767-2775
AppleCare Extended: 888-275-8258
Artemide 408-844-0321 artemide_us@artemide.com
Asante' 800-622-7464 support@asante.com
Belkin 310-604-2263 http://www.belkin.com/support
Canon Printer/Scanners: 757-413-2848 http://www.ccsi.canon.com/techsupport/index.html
Cameras:
1-800-828-4040
http://www.usa.canon.com/contacts/techinquiries.html
Casady & Greene 831-484-9228 http://www.casadyg.com/support/default.html
Compucable 714-557-5510 x107 support@compucable.com
Connectix 970-304-9533 http://207.82.227.85/email/email.htm
Contour Design 800-462-6678 support@contourdesign.com
Dataviz 203-268-0030 http://www.dataviz.com/support/
Epson Laser:
562-276-4350
http://support.epson.com
Inkjet:
562-276-7202
Scanners & All-In-One:
562-276-4382
Cameras:
562-276-4303
All Other Products: 562-276-1300
Entrega 805-376-9200 http://www.entrega2.com
Farallon 510-346-8001 http://www.farallon.com/support/contact_us.htm
Filemaker 800-965-9090 http://www.filemaker.com/support
Global Village 561-241-8088
Option 4
gvsupport@bocaresearch.com
Gravis 610-266-9505 macstick@gravis.com
Griffin Tech. 615-255-0990 support@griffintechnology.com
Imation 888-466-3456 http://www.imation.com/support
Infowave 604-473-3678 http://forms.infowave.com/forms/imaging_supportform.htm
Intuit Quicken
800-644-3198
http://www.intuit.com/support/index.html
QuickBooks
800-858-6090
MacInTax
800-766-5034
Iomega 888-4-IOMEGA http://www.iomega.com/support
Irez (Kritter) 480-922-0044 x3 support@irez.com
Kensington 800-535-4242 http://www.kensington.com/support
Keyspan 510-222-0323 support@keyspan.com
Logitech 707-269-3457 http://www.logitech.com/cf/support
Lucent (WaveLAN) 800-WAVELAN usasupport@wavelan.com
MacAlly 626-338-8787 techsupport@macally.com
Macromedia 415-252-9080 http://www.macromedia.com/support/
Macsense 408-844-0321 support@macsensetech.com
Microsoft 800-936-5700 http://www.microsoft.com/mac/support/default.asp
Microtech 800-666-9689 tech@microtechint.com
Microtek Scanmaker X6:
909-598-4242
macsupport@microtek.com
Scanmaker X6el:
310-297-5125
NewerTechnologies 888-656-TECH http://www.newertech.com/support/webtech.html
Orange Micro 714-779-2772 support@orangemicro.com
QPS, Inc 714-692-3588 techsupport@qps-inc.com
Saitek 310-972-9930 support@saitekusa.com
Symantec 541-334-6054 http://www.symantec.com/techsupp/index.html
Umax 208-552-7980 support@umax.com
VST 978-635-8282 support@vsttech.com
Wacom 800-622-7464 macsupport@wacom.com
© 2004 Voelker Research Interests, Inc.