Many ways of Support

• • Phone us! 719-528-5596
  • Email us using our Support Request form or using our direct chat option.
  • Remote Control options
  • Live Chat support 

Standard Support:

We are happy to provide technical support to any Mac user who may contact us.  Although limited in scope and coverage, Standard Support is FREE.

• All calls returned within 24 hours
• Upgradeable to iSupport at any time
• Provides support for basic hardware and software issues
• Does not provide support for professional software products

iSupport:

iSupport provides a great answer to those, “I just have a quick question!” issues.  Free for 30 days from the date of any qualifying purchase, iSupport takes the hassle out of getting reliable and speedy technical support.

• Enroll to cover a specific need or at any time in 30 day blocks
• All Voelker Research customers are auto-enrolled/renewed after each qualifying purchase
• All calls returned within 1 hour
• Provides support for basic hardware and software issues

proSupport:

proSupport is a renewable, extended coverage support option for those who depend on reliable, ready Service and Support at their finger tips.

• All calls returned within 1 hour
• Includes all features of iSupport contract, plus…
• Provides support for most professional products (audio, video, database, network configuration, server support)

Custom Support:

• Custom contracts designed for your specific needs
• On-Site service available
• Call us to develop a support contract that’s right for you!