Many ways of Support

    • Phone us! 719-528-5596
    • Email us using our Support Request form or using our direct chat option.
    • Remote Control options
    • Live Chat support 

Standard Support:

We are happy to provide technical support to any Mac user who may contact us.  Although limited in scope and coverage, Standard Support is FREE.

  • All calls returned within 24 hours
  • Upgradeable to iSupport at any time
  • Provides support for basic hardware and software issues
  • Does not provide support for professional software products


iSupport provides a great answer to those, “I just have a quick question!” issues.  Free for 30 days from the date of any qualifying purchase, iSupport takes the hassle out of getting reliable and speedy technical support.

  • Enroll to cover a specific need or at any time in 30 day blocks
  • All Voelker Research customers are auto-enrolled/renewed after each qualifying purchase
  • All calls returned within 1 hour
  • Provides support for basic hardware and software issues


proSupport is a renewable, extended coverage support option for those who depend on reliable, ready Service and Support at their finger tips.

  • All calls returned within 1 hour
  • Includes all features of iSupport contract, plus…
  • Provides support for most professional products (audio, video, database, network configuration, server support)

Custom Support:

  • Custom contracts designed for your specific needs
  • On-Site service available
  • Call us to develop a support contract that’s right for you!